Dear Kappe Friends and Colleagues,
Over the past 30 plus years, Kappe Associates, Inc has been honored to be your first point of contact for all Trojan aftermarket parts and field service(s) within the Kappe region. We appreciate the confidence you’ve instilled within our Kappe organization and our service divisions.
Moving forward, Trojan Technologies has implemented a strategic plan to better serve you, our Friends and Colleagues, with factory direct aftermarket parts and field service(s). Therefore, we are pleased to announce as of July 1st, 2022 Trojan Technologies will be your first direct point of contact and administer all aftermarket parts and field service(s) within our Kappe region.
We can assure you, Kappe Associates, Inc and “ALL” of our staff are not going anywhere. The Kappe and Trojan names have been synonymous for over 30 plus years and we are vastly a part of assisting Trojan Technologies, in any way possible, to enhance direct customer service.
Kappe Associates will continue our involvement and remain your first point of contact for all “New Equipment Sales” to include replacements of existing UV systems.
We’d like to thank you in advance for your continued support and understanding as we transition into factory direct aftermarket parts and field service(s) with our partner, Trojan Technologies.
Starting July 1st, 2022, Trojan’s new account manager Steve Angelino will be providing direct parts and service for your TrojanUV system as part of their extended support initiative.
If you’re looking to purchase a new system or replace your existing one, Kappe Associates Inc. remains your primary contact; however, all parts and service inquiries can be directly sent to Trojan.
Trojan will continue to partner and work closely with Kappe to ensure this is a smooth transition for you. Their top priority is to provide you with comprehensive support and the genuine parts you need to keep your UV system operating as efficiently as possible.
With these changes you now have direct access to:
- Local service coverage from our team of Trojan certified service technicians located in your region. We offer a variety of on-site services that can be packaged and tailored to meet the specific requirements of your UV system.
- Our Technical Assistance Center (TAC) – simply call (866) 388-0488 or email firstname.lastname@example.org.
- Parts quote requests at trojantechnologies.com and by email or phone at email@example.com and (800) 291-0851
Our regional sales and service team is dedicated to serving you.
Very truly yours,
Kappe Associates, Inc. and Trojan Technologies
Steve Angelino | Regional Account Manager (800) 291-0851 firstname.lastname@example.org