Damaged Shipment Notice

Kappe Associates will not accept the responsibility for damaged or short shipment unless notified within five (5) days of receiving the equipment (This is based on National Motor Freight Classification) claim as of April 15, 2015.


(a)      When damage to, or loss of, contents of a shipping container is discovered by the consignee that could not have been determined at time of delivery it must be reported by the consignee to the delivering carrier upon discovery.

(b)     Reports must include a request for inspection by the carrier’s representative.

(c)      Notice of loss or damage and request for inspection may be given by telephone or in person, but in either event must be confirmed by a written or electronic communication. 

(d)     While awaiting inspection by carrier, the consignee must hold the shipping container and its contents in the same condition they were in when damage was discovered, insofar as it is possible to do so.

(e)      Unless otherwise specified by the carrier, notice of loss or damage should be provided to the carrier within (5) business days from the date of delivery.

(f)       If five (5) business days, or such other period as specified by the carrier, pass between the date of delivery of the shipment by carrier and date of report of loss or damage and request for inspection by consignee, it is incumbent upon the consignee to offer reasonable evidence to the carrier’s representative when inspection is made that loss or damage was not incurred by the consignee after delivery of shipment by carrier.    

As a result of the above, Kappe Associates, Inc. Customers and Distributors must report any concealed damage intended for freight claim no later than five (5) days from receipt.  

Kappe Associates, Inc. will not accept responsibility on prepaid freight shipment unless we receive a Goods Receipt Note indicating damage or a Report substantiating the concealed damage in that time frame (5) days.

Contact Us

Corporate Headquarters
100 Wormans Mill Court
Frederick, MD 21701
Phone: 301-846-0200
Email: info@kappe-inc.com

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Damaged Shipment Terms

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